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Roll Shutter Manufacturers Warranty

The Talius Manufacturers Warranty is backed by services of Absolute Awnings in order to provide you with zero hassle Seamless Warranty Coverage.

 

TALIUS AUTHORIZED DEALER LIMITED 5 YEAR WARRANTY

Thank you for choosing Talius Rollshutters. To ensure your complete satisfaction with your Talius product, we warrant that your product is free from defects in material and workmanship as of the date of the purchase and it will, under normal use and proper care, and remain so for one year after the date of purchase.

a proof of purchase (original invoice from a TALIUS authorized Dealer) is required for all warranty claims.

To register your Talius rollshutter, please log on to www.talius.com.


This warranty is valid when:

  • TALIUS products are installed by TALIUS authorized dealers in accordance with installation instructions provided by TALIUS.
  • The warranty claim does not exceed the original cost of the rollshutter. TALIUS is not liable for any consequential damages caused by improper specification or installation of TALIUS rollshutters.

What is Covered

1. TALIUS warrants your rollshutters against defective materials for a period of five years from the date of purchase. In the event that a claim is made in writing to TALIUS or a TALIUS independent authorized dealer on or before the expiration of the warranty period that your rollshutters have defective materials, TALIUS will provide replacement parts free of charge.

2. TALIUS recommends that independent TALIUS authorized dealers warrant installation workmanship for a period of at least one yeat from the date of installatio. TALIUS and their independent authorized dealers warrant that the installation will remain reasinably water-tight for the one yeat period. In the event that a claim is made in writing to TALIUS or their independent authorized dealers on or before the expiration date of the warranty period of the rollshutter was installed with deficient workmanship, a TALIUS independent authorized dealer will provide labour and materials for correction of any such installation deficiency.

 

3. Where rgw rollshutter was installed by an independent TALIUS authorized dealer, the TALIUS authorized dealer will provide labour and will pay the shipping and handling costs which qualify for either the rollshutter warranty or the installation warranty.

4. This warranty is issued to thee original purchaser of the rollshutter and is transferable.

5. This warranty is void in the following circumstances:

6. There are no representations, warrantied ot conditions, express or implied, statutory or otherwise, except those expressly set out in this warranty.

  • Damage to a rollshutter caused by accident;
  • Damage to a rollshutter caused by and external force or cause including, but not limited to, damage by abuse, misuse or negligence; or
  • Where a rollshutter is operated or maintained in a manner not in accordance with Warranty and Maintenance Guide.

GENERAL CARE, CLIEANING AND MAINTENANCE GUIDE


General Care

To ensure smooth operation of your Talius rollshutter, we recommend the following tips:

  • Always be in viewing range of your rollshutter during operation of your rollshutter. This will ensure that obstructions are avoided and will mitigate the risk of personal injury or damage to the rollshutter caused by the force of the rollshutter operating downward. possible obstructions include, but are not limited to: hands, fingers, pets, outward opening windows, branches, tools, furniture, or garden utensils.
  • Do not operate your rollshutter if it is covered by snow, ice or debris. Brush off all obstructions prior to use to prevent these items from causing your rollshutter to malfunction.
  • Do not force your rollshutter to operate. If it stuck in the open or closed position, and is motorized, the motor may have overheated due to continuous operation. if your rollshutter motor does not reset itself within 10 to 45 minutes, contact your Talius dealer for service.
  • Do not allow children to operate your rollshutter without supervision.
  • Never operate a manual override motorized rollshutter with the crank handle if power is supplied to the motor. over-cranking in either direction may damage the motor’s internal limit switches, and would not be covered under the manufacturer’s warranty.

 

General Cleaning

Over time, dirt and debris can collect on your rollshutter, and may adversely affect smooth operation. This can be corrected by periodically cleaning your rollshutter in the following manner:

Front side of rollshutter:

  • Operate rollshutter to the down, or closed position.
  • Use warm water and a non-abrasive cleaning solution to clean the panel box, guide rails, and rollshutter curtain.
  • Dry with a soft cloth.

Back side of rollshutter:

  • Operate the rollshutter to the up position, completely retracted in the panel box.
  • Remove the screws that hold the panel box bottom in place.
  • Remove the panel box lid by carefully pulling it down to reveal the rollshutter curtain rolled up inside the panel box.
  • Clean the exposed sides of the rollshutter curtain in the panel box by wiping it clean with warm water and a non-abrasive cleaning solution. Gently lower the rollshutter curtain into the down position, or closed position to reveal more of the rollshutter and a greater cleaning surface.
  • Re-install the panel box bottom by fastening the screws.

Graffiti Cleaning

The finish of your Talius rollshutter will resist graffiti very well if it is cleaned within 48 hours. in most cases, graffiti caused by various inks, dyes, and paints can be easily removed by using standard mild-abrasive cleaners like ViM® or Combat®. In more extreme cases, a more robust cleanser like Biosol® or a lacquer thinner may be used. use of these stronger cleansers should be done with caution and followed immediately with a clear water rinse.

General Maintenance

To avoid the risk of personal injury or damage to your Talius rollshutters, Talius strongly recommends that you contact your Talius authorized Dealer prior to performing any maintenance on your rollshutters. Your Talius rollshutters are designed to be maintenance free. under normal operation, it is not necessary to perform any adjustments or lubrication to any of the components.

COMMON TROUBLE HOSTING


Your rollshutter curtain is jammed in the panel box.
Cause: The bottom profile accidentally was pushed up into the panel box OR there may have been light frost on the curtain the last time you rolled it up. The layer of frost can increase the curtain’s roll-up diameter, which will cause the curtain to roll up too high, even though the motor performs the same amount of rotations on its shaft.
Solution: Remove the panel box access bottom. Re-insert the bottom profile by guiding it into the guide rails. Meanwhile, you should slowly lower the curtain with the operator. Generally, this problem will not repeat itself.

The rollshutter appears stuck in the "DOWN" position.
Cause: Your rollshutter’s curtain bottom profile may be frozen to the window sill.
Solution: a little push against the bottom profile may release it. on rollshutter units with safe u-sills, snow and ice may accumulate in the sill when the curtain is in the up position, causing the bottom profile to freeze to the sill when the curtain is closed. To minimize these occurrences, ensure that the weep holes in the u-sill are clear, and clean out any heavy accumulations of snow from the u-sill before closing the curtain.

The electrical rollshutter is not moving in any direction.
Cause A: The breaker or fuse for the power supply of the rollshutter has tripped off.
Solution: Check the components and wiring of the power circuit connected to the rollshutter to determine what caused the breaker to trip. once you are satisfied that there are no short circuits in the power supply, and that the power circuit is otherwise safe to re-energize, flip the breaker to the "ON" position, or replace the fuse.

Cause B: There has been a failure, or interruption, to the power supply.
Solution: a motorized rollshutter will not operate without 120 VAC power, unless equipped with a manual override motor.

 

If so equipped, use your crank rod to operate your rollshutter while watching the direction of movement of the rollshutter curtain. Crank the handle clockwise to raise the curtain, or counter-clockwise to lower the rollshutter curtain.

If the curtain moves in the opposite direction of what you want, stop and begin cranking in the opposite direction. Continue to crank the curtain until you reach the desired position, but do not over-crank the curtain in the “up” direction so that the bottom profile goes into the panel box or in the “down” direction after the light slots between the curtain profiles at the top of the curtain close. overcranking in either direction may damage the motor’s internal limit switches, and would not be covered under the manufacturer’s warranty.

Your motor has overheated.
Cause: This happens occasionally when the rollshutter is operated continuously.
Solution: Rollshutter motors are designed for short operational cycles. if operated continuously for more than a few minutes at a time, the motor may overheat. Your motor is equipped with a thermal overload protection switch that shuts the motor off when overheated. it will reset itself automatically when the motor has cooled off. This may take from 10 to 45 minutes, depending on the environment. in the meantime, you should move the switch to the “OFF” position. after the motor has reset itself, it is operational again. even repeated overheating does not harm the motor in any way.

The motorized rollshutter stops too soon or too late when it reaches its completely rolled-up or rolleddown position.
Cause: The internal limit switches on the motor have moved by a small amount. This can be due to several causes. Solution: Do not operate the rollshutter any further. Contact your Talius authorized dealer. in most cases, the damage to the limit switches may initially be small and mostly unnoticeable, but in time the problem will grow and the limit switches will eventually fail.